I want to return my item. How do I do this?
Once you receive your order and if it is not what you expected or it is not quite right for you then we can accept a return. You must notify us within 7 days of the date of receiving your order that you wish to return an item(s) by contacting us at firstname.lastname@example.org, providing us with a brief statement of why you wish to return your item along with an order number, this will enable us to trace your order within our system and confirm your return.
Once you have informed us of your decision to return the item you have 7 days to return the item to us. If the item(s) arrive back after the 7 days we may refuse a refund.
The item(s) you are returning must be in a brand new condition and the original packaging must be unopened and unused. Again, failure to comply with this may result in a refund being declined and the item being sent back to you. An administration and handling fee of the lesser of 10% of the value of the item or SGD10 will be applied to each item returned unless it is deemed to be faulty.
We are not liable to pay for the cost of returning the item to us and we cannot process a refund until the item has been received by us. You are responsible for ensuring that the item arrives with us and we therefore recommend you return the item by registered post or by using a courier service. We can arrange for a collection of the item(s) you wish to return for a cost of SGD25 to guarantee your item arrives back with us safely, the cost of using our courier collection service will be deducted from your final refund.
We can only provide a refund for products bought online from www.binkyboppy.com and with proof of purchase.
We will issue refunds via store credits only.
Due to hygiene reasons and supplier/store policies, we do not accept returns for products from Kokadi, Lennylamb, Splash About, Little Toader and Jujube.
I want to exchange my item, how should I do this?
We would be happy to offer you an exchange following the same procedure for returning an item as detailed above, following the same steps as above please contact us at email@example.com to let us know that you wish to exchange an item.
We are not responsible to pay for the postage costs of your exchange and may request payment for the additional postage costs incurred for exchanging your item. You must ensure that your item arrives back with us within 7 days from the date you notify us of your wish to exchange and item and in its original un-used/un-worn condition and packaging.
We can only provide exchanges for products bought online from www.binkyboppy.com and with proof of purchase.
We will issue exchanges via store credits only.
Due to hygiene reasons and supplier/store policies, we do not accept exchanges for products from Kokadi, Lennylamb, Splash About, Little Toader and Jujube.
My item has developed a fault, what can I do?
Should an item you have purchased develop a fault within 7 days from date of purchase please contact us by email to firstname.lastname@example.org.
We will need to know exactly what is wrong with the item, when you noticed this, when you purchased the item and the order number or proof of purchase so that we can trace your details within our system.
We may also require some photographs of the fault for reference so you may wish to take some photographs in advance of contacting us if the fault is something that can be seen visually.
If an item is deemed to be faulty then we will do our best to provide you with an exchange for the same item, if we no longer have the same item available a suitable alternative will be discussed with you.
When assessing whether an item is faulty we will consider whether the fault is as a result of manufacturing or general wear and tear and act accordingly. If you are requested to return an item to us for assessment we will refund the cost of the return postage if the item is found to be faulty, the item must be returned to us by standard post unless otherwise advised.
If necessary, how do I return a faulty item?
If the item is required to be sent back we will instruct you on how to move forward with this.
Please inform us before you return any faulty item and be specific about why you wish to return the item to us. It is important to us that when dealing with a faulty item we ensure the least amount of disruption to the customer and it may not therefore be necessary for every faulty item to be returned to us, the more we know about the problem with an item you have purchased the easier it is for us to resolve the problem for you.